Return Policy
Return DOA (Dead on Arrival) Item
Policy: Any products, regardless of the guarantee offered, dead on
arrival (incorrect usage excluded) within 5 days after delivered or 45 days
after shipment if the delivered date is not traceable (The order shipment date
and order notification are provided to you by email).
Details: To complete the process, we need the following documents:
1. Both sides of custom declaration if you have.
2. RMA requests should include the following information: Order ID, Item
SKU, reason for return (including images).
3. To clarify the package is intact or not on delivery.
You can follow the steps below to upload the documents:
The step is as follows: Log in "My Account" on www.chikenfeed.com →"Customer
Service" →"Returns" →"Product Returns" Submit
→"the documents and the message".
We will appreciate if you can provide more details, that would help us
to investigate and avoid the same situation occur again.
And, we will keep in touch with you until the process is completed.
Return Incorrect Item Received
Policy: If the item you received is completely different from the one
you ordered, please contact us via our Customer Service and provide us with the
picture to show the mistake.
If return is necessary, please make sure that the incorrect item you
returned is wrapped in the original package and the product is in the same
condition. However, if you find it useful and prefer to keep it but the price
doesn't satisfy you, you can contact us.
Details: To complete the process, we need the following documents:
The step is as follows: Log in "My Account" on www.chikenfeed.com →"Customer Service"
→"Returns" →"Product Returns" Submit →"the documents
and the message".
If there are one or a few accessories of the item missing, please
display all the accessories of the item in one picture and send it to us.
If there's missing items in the parcel, the second document won't be
necessary.
You can follow the steps below to upload the documents:
1. Sign in with your Chikenfeed account on www.chikenfeed.com
2. Go to Customer Service
3. Returns
4. Select Reason for Return: Order error or Received Wrong Item
5. Upload the picture and the message.
We will reply to your message within 24-48 hour to process with the
information you uploaded. Because different batches of the products, item logo
or packaging you received may be different from the one displayed on our
website. If the main functions or appearance of the product proved to be
consistent, please understand the case which won't be applied in this policy.
Return Defective Item
Policy: We try our best to make sure the products shipped to our
customers are in the best condition. If your product turns out to be defective
(physical damage or incorrect use excluded), and the product is going to be
returned, please note that customers should take responsibility for the return
postage.
Details: All customers should contact us by Customer Service before
returning any item(s). FP will not be responsible for returned item(s) without
notifying us in advance. When contacting us please include the following
information:
1 Photos of the front and back of the packaging envelope or box
2 The picture of the SKU and order number of the item
3 Photo, video or screenshot of the defective item
4 Photo, video, screenshot, or description of the defect or defective
area
-- Within 90 days from the date of shipment
Policy: Upon being returned, the defective item will be repaired or
replaced, or partially refunded. Return shipping fee will be sole responsibility
of the customer.
Detail: If the product turns out to be defective within 180 days from
the date of shipment, and customer returns the product to us, please note the
return shipping costs will be on your sole responsibility. We will pay the shipping
fees that we resend the products to you. However, depreciation fees and/or
handling fees are needed for replacement or refund.
-- After 180 days from the date of shipment
Policy: Upon being returned, the defective item will be forwarded to the
factory for repair or replacement. The shipping cost both ways will be covered
by customers.
Detail: If the item becomes defective after 180 days from the date of
shipment, we don’t suggest customers return the products as the warranty is
expired, but customers are still allowed to send the unit back to us as long as
the product is still on sale. We will help forwarding the item to the
manufacturer for repair or replacement after the product arrives at our
warehouse, the shipping cost both ways have to be covered by customers. Any
cost incurred during the process will be at customer’s expense as well.
Depreciation fees and/or handling fees are needed for replacement or refund.
Return Unsatisfied Products
If you are unsatisfied with the items you purchased, then just return it
within 5 days of receipt for a full refund or an exchange. If the defection is
not a result of our fault, customers will be required to cover shipping costs
both ways.
And please make sure the items you send back to us is in the original
packaging, and the merchandise is in the same and good condition.
The return address and shipping fee, please contact our CS staff to
further confirm it.
Important Notes:
1. All customers should contact us by Customer Service Chikenfeed will
not be responsible for returned item(s) without notifying us in advance. When
contacting us please include the following information:
1). Sign in with your Chikenfeed account on www.chikenfeed.com
2). Go to Customer Service
3). Select RMA Requests
4). Upload the picture and the message.
Please note that customers should take responsibility for the return
postage.
2. Please keep all packaging material as they're needed for returns.
After returning the products, please provide us the tracking number of the
returned package, if there is no tracking number available, a picture of
shipping receipt is necessary.
3, Refunds can be taken as cash through your original paid account or CF
Points. CF (Chikenfeed) Points refund does not cause any additional fees and
does not expire.
4. Please use the cheapest way to ship the item(s) back. The sender is
responsible for all the consequences such as tax if customers don’t notify us
before returning the products via DHL, EMS, UPS and FedEx express. And express
courier services such as DHL, EMS, UPS and FedEx etc. are NOT eligible for
return shipping cost reimbursements.
5. Please remember to include a note in your returned package indicating
the following details:
1) Your order number;
2) The returned SKU;
3) Original tracking number;
4) Your return reason, address and telephone number.
This note will help expediting the case processing time for you.
6. If the warranty period/return policy in a specific category/product
detail page is different from the policy above, please contact with our CS (Customer
Support).
7. Return Address and shipping cost: please contact CF Customer Service
to confirm the address first. Generally it costs no more than 20USD if you send
back by regular airmail; please contact your post office directly to confirm
the cost.
8. If you are not completely satisfied with your purchase which is not
defective or damaged, you may return the item(s) within 7 days from the receipt
of your shipment (Returns must be in the original box with all contents). Any
cost incurred during the process will be at customer’s expense, besides,
depreciation fees and/or handling fees is needed for replacement or a refund of
the item value.
9, CF reserves the right to make changes and/or improvements to this
policy. Any changes will be updated on the forum/Policy Page/HELP section to
keep the customers informed.
Delivery type and time
Total delivery time is composed of two parts: processing time and actual
shipping time.
Processing time refers to the time from when your payment is received to
when we gather up all the items and pack them. The second part is the actual
shipping time. This is the time that it takes for the package to be delivered
by the couriers to the major destination. Our processing takes 24-48 hour
normally, while shipping time depends on the Shipping Method you choose.
Free Shipping
Chikenfeed offer Free Shipping for all the products if the package's
weight is less than 2KG. Generally, the Free Shipping option is sent via
Airmail or China post and delivery takes about 7-25 working days to major
destinations. Since all post offices that offer international airmail services
do not guarantee delivery time for Airmail parcels, the delivery time is
provided for reference only.
Expedited Shipping
For urgent orders, the Expedited shipping option (which takes 5 to 7
days) is best choice for you, and we will process your orders in priority.
User Agreement and Disclaimer
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING
THIS SITE.
Access to and uses of this site are subject to the following terms,
conditions and all applicable laws. Please review these terms and conditions on
a periodic basis, as they are subject to modification, alteration, or update at
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term or condition, you should not use this site.
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Chikenfeed.com is a registered trademark. All other products and company
names referenced herein, if any, may be the trademarks of their respective
owners. Chikenfeed does not authorize the use of any trade name, trademark,
registered trademark, logo, or any copyrighted material referenced herein for
any purpose whatsoever, including non-commercial applications.
Restriction on Use
No permission is granted for use the materials, information, text or
graphics, and/or to hyperlink other websites with this website, or to use the
materials on your website in any way, shape or form or for any reason without
prior specific authorization from Chikenfeed.com.
Disclaimer
There are certain risks in using any information, software, or products
found on internet; and Chikenfeed cautions you to be certain that you
completely understand these risks before retrieving, using, relying upon, or
purchasing anything via internet.
Visitors to this website assume all responsibility and risk for the use
of this website. Information published on this website is provided without
charge as a convenience to visitors, to be used for informational purposes
only.
Limitation of Liability
Chikenfeed is not responsible for any infections, contaminations, delay
in operation or transmission, line failure, errors, omissions, interruptions,
or defects arising out of your use of this site or with respect to the material
provided and/or contained on this site.
In no event shall Chikenfeed be responsible for any special, direct,
indirect, incidental, or consequential damages, or any other damages of any
kind, resulting from whatever cause, including but not limited to loss of use,
loss profits, or loss of data, whether in an action under theories of contract,
negligence, strict liability, or otherwise, arising out of or in any way in
connection with the use of or inability to use the information or materials on,
or accessed through, the Chikenfeed Web Site.
Custom Rights
1. Customer who purchases the products is responsible for paying these
customs rights, and of the possible paperwork involved.
2. Customers are required to keep close track on their packages. If
there is any delay in receiving a package, you will need to contact the
designated courier services agency or immediately inform us in order to
ascertain the reason for the delay.
3. We will not be responsible or liable if the package is shipped back
to us, damaged or confiscated due to problems with custom clearance. Therefore,
please check with your country's custom for their specific custom laws.
4.We will not be responsible or liable for damaged packages or those
shipped back to us in the event that the designated courier service fail after
several attempts to deliver your package(s) due to your absence to collect the
package(s) from the given destination address.
5. The responsibility of the seller stops when the product has been shipped off to the address specified by the customer.
Notice: If a purchase is returned, the shop with a profit formula, Earnings for that purchase will not be earned.